Our address
17, place de la Bourse - 75082 Paris Cedex 02
Front desk: (+33)1 5345 6000 / Consumer helpline: (+33)1 5345 6200

You can send us a request for information by choosing one of the forms available below.

Request for Mediation

Required fields are marked *

Several errors have been detected on the form. Please correct the following errors and resubmit.

Admissibility !!! !!! Please indicate the type of dispute The AMF Ombudsman is not the competent authority and therefore cannot review your case. Please refer the matter to the ombudsman of the institution concerned. In order to find the contact details for the competent ombudsman :
  • Please refer to your bank statements or contact your branch
  • Consult your bank’s website
The AMF Ombudsman is not the competent authority and cannot therefore review your case.
  • If your dispute concerns your contract, please refer the matter to the Insurance Ombudsman : la Médiation de l’Assurance TSA 50110 75441 Paris Cedex 09
  • If your dispute concerns advice given at the time of subscribing : Refer the matter to the ombudsman of the institution that sold the contract
The AMF Ombudsman is not the competent authority and cannot therefore review your case. Please contact the tax office that your tax residence depends on, in writing, by telephone or by e-mail (contact details for the tax office and service are mentioned on your tax notice), or contact : “Impôts Service” 0180 467 687 (the service costs EUR0.06 per minute + price of a call) Monday to Friday from 8am to 10pm and Saturday from 9am to 7pm The AMF Ombudsman is not the competent authority and cannot therefore review your case. Please refer the matter to the ombudsman of the institution concerned. In order to find the contact details for the competent ombudsman:
  • Refer to your credit agreement with your bank or credit institution;
  • Consult your bank or credit institution’s website
!!! !!! !!! !!! !!! AUTRE_MEDIATEUR_INFO_ERROR !!! The AMF Ombudsman cannot review your case. The AMF Ombudsman does not have the authority to act when the dispute has been or is currently being examined by another ombudsman. !!! !!! !!! TRIBUNAL_INFO_ERROR !!! The AMF Ombudsman cannot review your case. The AMF Ombudsman does not have the authority to act when the dispute has been or is currently being examined by a court or tribunal. !!! !!! !!! !!! The AMF Ombudsman cannot review your case. The AMF Ombudsman does not have the authority to act when the dispute has already been the object of a complaint. !!! !!! The AMF Ombudsman does not have the authority to act unless you have already tried to resolve your dispute with the institution concerned by means of a written complaint. Please refer the matter in writing to the institution which, in your view, lies behind the dispute. If you do not receive a response within two months or if you are not satisfied with the response, you can refer the matter to the AMF Ombudsman. The AMF Ombudsman does not have the authority to act unless you have already tried to resolve your dispute with the institution concerned by means of a written complaint. Please refer the matter in writing to the institution which, in your view, lies behind the dispute. If you do not receive a response within two months or if you are not satisfied with the response, you can refer the matter to the AMF Ombudsman. !!! !!! !!! !!! Your case is admissible Please wait for the response from the institution concerned.If you do not receive a response after two months, you can refer the matter to the AMF Ombudsman. The AMF Ombudsman does not have the authority to act if you lodged your written complaint more than one year ago.
Your contact details !!! !!! Please enter your title Please enter your last name Please enter your first name Please indicate your birth date !!! !!! Please select your occupation
Address * Please enter a street address Please enter a valid postal code and a city Please select a country Please enter your email address in full Please enter a 10-digit phone number without spaces
Your original complaint !!! !!! Please give the name for the entity contacted Please attach a copy of your complaint
Action taken * Indicate what happened to your complaint !!! !!! Please attach the reply to your initial complaint
Description of dispute *
Your dispute * !!! !!! Please enter a description of dispute
Description of losses * !!! !!! Please enter a description of losses
Your attachments Please check that the size of all attachments provided does not exceed 15 MB or 5 MB maximum per attachment. Please attach all supporting documents for your complaint !!! !!! !!! !!!
!!! !!!!!! !!!Since you do not agree to the terms of the Mediation Charter, your request cannot be accepted.