What are the advantages of the mediation procedure?

Mediation is:

• free of charge
• confidential: the information and documents exchanged during the mediation procedure, the names of the parties involved and the Ombudsman’s recommendation may not be disclosed
• impartial: the Ombudsman acts entirely independently
• quick: in principle, the mediation process takes three months from the time when the parties provide the Ombudsman with all the necessary information
• non-binding: the Ombudsman makes a recommendation but the parties are free to reject it
• in accordance with law and equity (fair, equal and equitable).