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Article
23 January 2020

What are the advantages of the mediation procedure?

Mediation is:

  • free of charge
  • confidential: the information and documents exchanged during the mediation procedure, the names of the parties involved and the Ombudsman’s recommendation may not be disclosed
  • impartial: the Ombudsman acts entirely independently
  • quick: in principle, the mediation process takes three months from the time when the parties provide the Ombudsman with all the necessary information
  • non-binding: the Ombudsman makes a recommendation but the parties are free to reject it
  • in accordance with law and equity (fair, equal and equitable).