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Request for mediation

  • 1. Admissibility
  • 2. Contact details
  • 3. Prerequisite steps
  • 4. Object of the dispute
  • 5. Confirmation

The AMF Ombudsman is not the competent authority and therefore cannot review your case. Please refer the matter to the ombudsman of the institution concerned. In order to find the contact details for the competent ombudsman :

  • Please refer to your bank statements or contact your branch
  • Consult your bank’s website

The AMF Ombudsman is not the competent authority and cannot therefore review your case.

  • If your dispute concerns your contract, please refer the matter to the Insurance Ombudsman:

    La Médiation de l’Assurance
    TSA 50110
    75441 Paris Cedex 09

The AMF Ombudsman is not the competent authority and cannot therefore review your case. Please contact the tax office that your tax residence depends on, in writing, by telephone or by e-mail (contact details for the tax office and service are mentioned on your tax notice), or contact :
“Impôts Service” 0180 467 687 (the service costs EUR0.06 per minute + price of a call)
Monday to Friday from 8am to 10pm and Saturday from 9am to 7pm

The AMF Ombudsman is not the competent authority and cannot therefore review your case. Please refer the matter to the ombudsman of the institution concerned. In order to find the contact details for the competent ombudsman:

  • Refer to your credit agreement with your bank or credit institution;
  • Consult your bank or credit institution’s website

The AMF Ombudsman cannot review your case. The AMF Ombudsman does not have the authority to act when the dispute has been or is currently being examined by another ombudsman.

The AMF Ombudsman cannot review your case. The AMF Ombudsman does not have the authority to act when the dispute has been or is currently being examined by a court or tribunal.

The AMF Ombudsman cannot review your case. The AMF Ombudsman does not have the authority to act when the dispute has already been the object of a complaint.

The AMF Ombudsman does not have the authority to act unless you have already tried to resolve your dispute with the institution concerned by means of a written complaint. Please refer the matter in writing to the institution which, in your view, lies behind the dispute. If you do not receive a response within two months or if you are not satisfied with the response, you can refer the matter to the AMF Ombudsman.

<p>Your case is admissible</p>

<p>The AMF Ombudsman does not have the authority to act if you lodged your written complaint more than one year ago.</p>

Your case is admissible

Please wait for the response from the institution concerned. If you do not receive a response after two months, you can refer the matter to the AMF Ombudsman.

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