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Book III - Service providers
Title I bis - Asset management companies of AIFs
Chapter III - Organisational rules
Section 5 - Complaint handling
Article 318-10-1 from 03/01/2018

Article 318-10-1 into force since

  • Version into force since
ELI : /en/eli/fr/aai/amf/rg/article/318-10-1/20180103/notes

The asset management company shall establish appropriate procedures and arrangements to ensure that it deals properly with complaints from AIF unit or shareholders and that there are no restrictions on these persons exercising their rights if they reside in another European Union Member State. These measures shall allow AIF unit or shareholders to send a complaint in the official language or one of the official languages of the Member State in which the AIF is marketed and to receive a response in the same language.

The asset management company shall also establish appropriate procedures and arrangements to supply information, at the request of the public.

These provisions shall apply if no investment service is provided upon subscription.