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Book III - Service providers
Title II - Other service providers
Chapter V bis - Crowdfunding investment advisers
Section 3 - Organisational rules
Article 325-47 from 01/10/2014 to 07/06/2018

Article 325-47 into force from to

  • Version into force from to
ELI : /en/eli/fr/aai/amf/rg/article/325-47/20141001/notes

The crowdfunding investment adviser shall establish and maintain operational an effective and transparent procedure for reasonable and prompt handling of complaints received from clients or potential clients.

Clients may file complaints free of charge with the crowdfunding investment adviser.

The crowdfunding investment adviser shall respond to the complaint from the client within a maximum of two months from the date of receipt of the complaint, except in duly justified exceptional circumstances.

It shall implement a procedure allowing fair and consistent handling of complaints from clients.

It shall record each complaint and the measures taken to process it. It shall also implement a complaint monitoring system enabling it to identify any malfunctions and implement the appropriate corrective measures.

Information on the complaint handling procedure shall be made available to clients free of charge.

The procedure put in place shall be proportionate to the size and structure of the crowdfunding investment adviser. An AMF instruction shall specify the modalities for applying this article.