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Titre clair et concis du tableau01 January 2024 | Policy | Instruction DOC-2012-07 … professional commits (point 2 below); • the existence of mediation charter(s) or protocol(s), as well as their … own complaint handling departments and the independent mediation system. When the professional uses direct marketers … professional commits (point 2 below); • the existence of mediation charter(s) or protocol(s), as well as their … |
03 October 2023 | Ombudsman’s Blog | Account keepers informed of a clearing of the central order book by Euronext must inform affected clients Investment service providers must transmit or execute client orders in the order in which they are received, and promptly - unless the nature of the order or prevailing market conditions make this impossible, or the interests of the client require otherwise. They must also inform retail clients of any serious difficulty that is likely to affect… … been informed of such a clearing, and in his request for mediation he argued that without information about the … |
07 July 2023 | | Retail investors The Autorité des Marchés Financiers (AMF) makes sure that savings invested in financial products are protected. It provides retail investors with tools and services to help them in their investments. It also offers a mediation service to support investors involved in disputes with financial intermediaries or listed companies in which they hold… … to help them in their investments. It also offers a mediation service to support investors involved in disputes … |
07 July 2023 | Article | Contact us … no jurisdiction over banking, tax and insurance matters … Mediation request … You have a dispute regarding a financial product? You can file a mediation request before the AMF Ombudsman. Please note that … |
14 June 2023 | Annual Report | AMF Ombudsman Annual Report 2022 In its 2022 annual report, the AMF Ombudsman points out an intense activity. The number of mediation requests received remains at the high level of 2021. Above all, the number of opinions issued reached a record: +30% compared to 2021 and a doubling compared to 2020. The personnal equity savings plan, employee savings, stock exchange orders and… … Ombudsman points out an intense activity. The number of mediation requests received remains at the high level of … orders and crypto-assets remain highly represented mediation themes in the cases handled. AMF Ombudsman Annual … Ombudsman points out an intense activity. The number of mediation requests received remains at the high level of … |
01 June 2023 | AMF news release | The AMF Ombudsman publishes her 2022 Annual Report Marielle Cohen-Branche, Ombudsman of the Autorité des Marchés Financiers (AMF), has presented her latest annual report at a press conference. The number of requests sent to her remained very high and the number of recommendations proposed reached an unprecedented level. Disputes relating to "PEA" personal equity savings plans, especially… … share of this increase in the number of requests. The mediation team processed and closed a record number of cases. … month on average on the AMF website. The Diary analyses a mediation case each month, respecting the anonymity of the … … The AMF Ombudsman publishes her 2022 Annual Report … Mediation … Annual report … |
09 March 2023 | Article | The mediation Charter … The mediation Charter … Article 1– PURPOSE OF THE CHARTER … This … provisions, to which the parties are subject, govern the mediation process. … Article 2– THE OMBUDSMAN … Pursuant to … renewable term. The Ombudsman carries out his consumer mediation duties under the conditions provided for in Title V … |
09 March 2023 | Ombudsman’s Blog | Application of the PRIIPs Regulation: what happens to US packaged products subscribed before the regulation came into force? The European PRIIPs Regulation entered into force on 1 January 2018 with the aim of standardising pre-contractual information on "packaged" financial products (ETFs, derivatives, life insurance products, etc.) offered to retail investors through a key information document. This key information document is now required for the marketing… … the marketing of products that come under PRIIPs. In this mediation case, an account keeper refused a sell order on a … the marketing of products that come under PRIIPs. In this mediation case, an account keeper refused a sell order on a … |
16 February 2023 | Policy | Instruction - Position - Recommendation DOC-2019-12 … therefore provide for a withdrawal form. Complaints and Mediation The mandate shall provide contact details of the … |
13 January 2023 | Warning | The AMF warns the public about calls from fraudsters claiming to help recover funds The AMF cautions against an active campaign of fraudulent calls from people claiming to work for the AMF and offering to help victims of investment scams recover their funds. The AMF would like to point out that it has no authority to recover or return funds lost by investors and that it never asks consumers for money. … Cases likely to involve fraud are not eligible for AMF mediation, which is an entirely free service for settling … |
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