13 January 2023 | Warning | The AMF warns the public about calls from fraudsters claiming to help recover funds The AMF cautions against an active campaign of fraudulent calls from people claiming to work for the AMF and offering to help victims of investment scams recover their funds. The AMF would like to point out that it has no authority to recover or return funds lost by investors and that it never asks consumers for money. … Cases likely to involve fraud are not eligible for AMF mediation, which is an entirely free service for settling … |
14 December 2022 | Article | Ombudsman's annual report Marielle Cohen-Branche, Ombudsman of the Autorité des Marchés Financiers (AMF), has presented her latest annual report at a press conference. 2021 was a year characterised by an unprecedented number of requests and recommendations. Disputes related to "PEA" personal equity savings plans were the prime reason for case referrals, ahead of employee… … explain this increase. The intense work of the renewed mediation team made it possible to close an unprecedented … now close to 10,000 visits per month. The Diary analyses a mediation case each month, respecting the anonymity of the … … Article … Retail investors … Ombudsman's annual report … Mediation … |
17 October 2022 | Ombudsman’s Blog | Transfer of a retirement savings plan (PER): when incomplete information results in a blockage situation The PACTE Law of 2019 made it possible to transfer various existing retirement savings products, e.g. from an old scheme to the new retirement savings plan (PER), including the collective corporate PER (called PERECO or PERCOL), which replaces the former PERCO.
Precise information is demanded regarding the history and category of the amounts… … and, where appropriate, obtain compensation via a mediation procedure with the AMF Ombudsman. … REMINDER * … … |
21 September 2022 | Ombudsman’s Blog | Alert in the event of a 10% fall in the value of a leveraged financial instrument: an obligation for the intermediary The MiFID II Directive came into force on 3 January 2018, establishing new measures designed to enhance investor information and protection. One of these measures is still not very well known: the obligation for financial intermediaries to alert retail investors in the event of a 10% fall in the value of a leveraged financial instrument. … issues appeared and were taken into consideration in the mediation (appropriateness of the certificate with regard to … |
26 July 2022 | Policy | Instruction DOC-2010-09 … 2 A Handling customer complaints Principles of consumer mediation Bank and insurance-related mediation Public mediation of the AMF AMF Instruction DOC 2010-09 – … |
12 July 2022 | Ombudsman’s Blog | SCPI real estate investment companies: when a bank fails to send its customer’s subscription form When buying units in a real estate investment company, the investor can subscribe for the units directly from the investment management company, or contact their usual adviser who will send the subscription form to the investment management company. The existence of several players in the subscription chain may prove problematic, as in the case I… … and close his accounts there. It was only during the mediation process that Mr A changed his mind and stated that … |
07 July 2022 | AMF news release | Grégoire Vuarlot is appointed coordinator of the ACPR and AMF Joint Unit starting 1st July 2022 Grégoire Vuarlot, Director of Business Practices Supervision at the ACPR, takes over from Claire Castanet, Head of Retail Investor Relations and Protection at the AMF, as coordinator of the Joint Unit for Insurance, Banking and Retail Investment from 1st July 2022 until 30 June 2024.
… the ACPR and the ECB. He also organised credit insurance mediation activities following the first lockdown. … About … |
14 June 2022 | Ombudsman’s Blog | Inheritance: an abnormally long execution time may sometimes prove profitable As mentioned in a previous case in March 2020, when the holder of a personal equity savings plan (PEA) account dies, the institution must close the deceased person's PEA plan immediately and transfer the securities that were held in it to a succession securities account, pending instructions from the heirs. The heirs may choose to hold onto the… … it is important to remember a fundamental principle in mediation: the role of the ombudsman is first and foremost … |
09 June 2022 | Annual Report | AMF Ombudsman Annual Report 2021 The AMF ombudsman has published his 2021 report. A year of records for AMF mediation: +33% of files received, +41% of files handled and +51% of opinions issued. In addition to recurring issues such as PEAs and their transfer or employee savings, the year was marked by numerous disputes over the execution of stock exchange orders and securities… … has published his 2021 report. A year of records for AMF mediation: +33% of files received, +41% of files handled and … has published his 2021 report. A year of records for AMF mediation: +33% of files received, +41% of files handled and … management companies … AMF Ombudsman Annual Report 2021 … Mediation … Annual report … |
27 April 2022 | Ombudsman’s Blog | A stop loss order does not give investors control over the execution price Investors should be fully aware of the characteristics of the orders they choose. Choosing orders without clearly understanding the difference will lead to frustration, especially with stop loss orders, which are executed without a price limit. In the "stop" order category, it is only with "stop limit" orders that investors can control the price… … but does not allow for a control of the price. In this mediation case, it became apparent to me that there was a … types may have costly consequences for investors, as this mediation case shows. [ 1 ] Euronext harmonised Rule Book, … types may have costly consequences for investors, as this mediation case shows. … A stop loss order does not give … |