Print from the website of the AMF
Instruction DOC-2012-07
Applicable from October 17, 2014 to June 5, 2017
Reference texts
The AMF clarifies the rules that investment services providers, financial investment advisers, crowdfunding investment advisers, real-estate investment trust management companies and issuers must comply with in their complaint handling. The instruction details the information to be given to the client about the complaint handling system, the procedures to be implemented in order to guarantee efficient, fair and harmonised handling, and a system for tracking these procedures in order to identify and remedy malfunctions.
Instruction DOC-2012-07 Applicable from April 24, 2013 to November 19, 2013
The AMF clarifies the rules that investment services providers, financial investment advisers, real-estate investment trust management companies and issuers must comply with in their complaint handling. The instruction details the information to be given to the client about the complaint handling system, the procedures to be implemented in order to guarantee efficient, fair and harmonised handling, and a system for tracking these procedures in order to identify and remedy malfunctions.
Instruction DOC-2012-07 Applicable from November 20, 2013 to October 16, 2014
The AMF clarifies the rules that investment services providers, financial investment advisers, real-estate investment trust management companies and issuers must comply with in their complaint handling. The instruction details the information to be given to the client about the complaint handling system, the procedures to be implemented in order to guarantee efficient, fair and harmonised handling, and a system for tracking these procedures in order to identify and remedy malfunctions.
Legal information
Head of publications: The Executive Director of AMF Communication Directorate.
Contact: Communication Directorate – Autorité des marches financiers 17 place de la Bourse – 75082 Paris cedex 02